Chapter 11: The Crisis
A major blizzard struck, shutting down the city's power grid. The Haven was suddenly plunged into darkness, packed with hundreds of freezing people. The backup generators failed, and panic began to set in. Maya tried to organize the chaos, but the sheer volume of frightened people was overwhelming.
Suddenly, Victoria stepped up. Using the commanding voice she had once used to berate employees, she took charge. "Everyone, listen to me!" she yelled, her voice echoing in the dark. But this time, she didn't use her authority to demean. She organized human chains to distribute blankets, set up a triage area for the elderly, and systematically calmed the room. For the first time in her life, she was leading not by fear, but by service.
